999kg Privacy Policy — Your Data Is Our Responsibility

999kg is a mobile-first online gaming and betting platform for users in Bangladesh. We believe your personal information is your asset, and keeping it secure is our fundamental responsibility.

This Privacy Policy ("Policy") applies to the 999kg website (https://999kg.cam) and all services connected to it. By browsing this website or creating an account, you are considered to have fully accepted the terms of this Policy.

This Policy has been prepared in line with applicable data protection regulations in Bangladesh and international best practices. If we make any significant changes to our services, this Policy will also be updated in a timely manner and you will be notified by email.

We collect only the information that is necessary to provide our services. A detailed description of the information collected is given below:

2.1 — Information Provided Directly

Information you provide directly at the time of account registration or login:

• Full name
• Email address
• Date of birth (for age verification)
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (where applicable)

2.2 — Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Page visit logs, time and date
• Cookies and session data (discussed in detail below)
• Referral source (where you came from to reach our site)

2.3 — Gaming Activity Information

To ensure responsible gaming and prevent fraud, we store the following information:

• Betting and gaming history
• Deposit and withdrawal transaction records
• Bonus and promotion usage history
• Duration and frequency of gaming sessions

We use the information collected only for the following legitimate purposes:

3.1 — Service Delivery and Operation

• To create and manage your 999kg account
• To process transactions and confirm financial activity
• To verify your identity and age (confirming 21+ age requirement)
• To operate casino games, slots, cricket betting, and other services
• To manage bonuses and VIP programs

3.2 — Security and Compliance

• To detect and prevent fraud, money laundering, and other illegal activity
• To take action against the creation of multiple accounts
• To meet applicable legal obligations
• For dispute resolution and complaint handling

3.3 — Service Improvement

• To analyze and improve the user experience
• In the development of new products and services
• To identify and resolve technical issues
• To provide a personalized gaming experience

3.4 — Communication

• To send important account-related notifications
• To provide transaction confirmation messages
• To provide customer support
• For applicable promotional communications (subject to your consent)

999kg does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 — Payment Processing Partners

Necessary information is shared with the relevant payment provider to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer services. This information is used solely to complete the transaction and the third party may not use it for any other purpose.

4.2 — Identity Verification Services

Limited information may be shared with approved identity verification service providers to confirm user identity and prevent fraud.

4.3 — Legal Obligations

Information may be disclosed in response to a court order, legal investigation, or a lawful request from a government authority. In such cases we will provide only the minimum information legally required.

4.4 — Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. You will be notified by email before any such change takes place.

Cookies are small text files stored in your browser or on your device. We use the following types of cookies:

5.1 — Essential Cookies

These cookies are essential for the basic functionality of the website. Without them it is not possible to manage login sessions, complete transactions, or keep security measures active. These cookies cannot be disabled.

5.2 — Functionality Cookies

These cookies remember your preferences, language settings, and login information so you do not have to set them up again every time you visit the site.

5.3 — Analytics Cookies

These help improve services by analyzing website traffic and usage patterns. Information collected from these cookies is generally aggregated and not personally identifiable.

You can control or delete most cookies through your browser settings. However, deleting certain essential cookies may affect platform functionality.

To protect your information, 999kg applies internationally recognized security measures:

• SSL Encryption: All communication between our website and your browser is encrypted using SSL/TLS technology.
• Data Encryption: Stored sensitive information (such as payment details) is secured with advanced encryption methods.
• Access Controls: Only authorized personnel can access user information, and only on a need-to-know basis.
• Security Audits: Regular security testing and vulnerability assessments are conducted.
• Data Minimization: We collect only the information that is genuinely necessary to provide the service.
• Backup and Recovery: Secure data backups are ensured on a regular basis.

While we are committed to maintaining the highest level of security, no method on the internet is 100% secure. If a security breach occurs, we will notify you as quickly as possible.

We retain your information for as long as it is needed to provide the service or to meet legal obligations:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Financial transaction records are retained for a specified period after account closure in accordance with applicable law.
• Identity Verification Information: Retained for the purposes of legal compliance and fraud prevention.
• Gaming Logs: Kept for a specified period for responsible gaming monitoring and dispute resolution.

Once the retention period ends, information is securely deleted or modified in a way that makes it unrecoverable.

You have the following rights in relation to your personal information:

8.1 — Right of Access

You have the right to know what information we hold about you. You can contact us at [email protected] at any time to request a copy of your information.

8.2 — Right to Rectification

If any of the information we hold about you is incorrect, you have the right to have it corrected. This can be done through your account settings or by contacting our support team.

8.3 — Right to Erasure

In certain circumstances you have the right to request that your information be deleted. However, where legal obligations or legitimate interests exist, it may not be possible to fulfill this request in full.

8.4 — Right to Object to Processing

You have the right to withdraw your consent to marketing communications at any time. To do so, email us at [email protected].

8.5 — Right to Lodge a Complaint

If you feel we are not following this Policy correctly, please contact us directly in the first instance. We will endeavor to resolve all complaints within 30 days.

999kg is for users aged 21 and above only. We do not knowingly collect any personal information from minors. The age verification process at the time of registration is strictly enforced.

If we are informed that a minor has accidentally created an account, that account will be closed immediately and all related information will be deleted.

If you believe a child or young person is using our platform, please notify us immediately at [email protected].

We may update this Privacy Policy as needed. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users of the changes by email.
• May seek fresh consent in the case of significant changes.

Continued use of the website after a change takes effect will be considered acceptance of the new policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We take all information-related requests and complaints seriously and try to respond as quickly as possible.

To learn about other policies on our site, please visit the Terms & Conditions and Responsible Gaming pages.