Responsible Gaming — Your safety is our priority
999kg believes that gambling is for entertainment only — keeping your well-being and your family in mind, we always ensure a safe gaming environment.
A safe, secure, and responsible platform
Important Warning: Gambling is a form of entertainment — but it can become an addiction. If you feel that gaming is having a negative impact on your life, contact our support team immediately.
999kg is known in Bangladesh as a safe and responsible online betting platform. We do not just provide entertainment — we are equally committed to the mental and financial well-being of every one of our members. Responsible gaming is not just a policy; it is part of our values.
By following our responsible gaming guidelines, you can protect yourself, your family, and your financial future. For every 999kg member, we have a range of safety tools and support measures available that can be used at any time.
Our tools for your safety
999kg gives you full control over your gaming — use the tools below to set your own limits.
Set a Deposit Limit
Set a limit in advance on how much you will deposit each day, week, or month. Once this limit is active, it cannot be exceeded. Deposits can start from a minimum of ৳500. This is an effective step for maintaining financial discipline.
Session Time-Out
Playing for long stretches without a break is not healthy. Use the time-out feature to temporarily pause your account for anywhere from 24 hours to 6 weeks. After the break, your account will be reactivated automatically.
Self-Exclusion
If you feel you need to stop playing, use the self-exclusion option. You can close your account completely for any period from 6 months to 5 years. You will not be able to log in during this time.
Gaming History Review
View your complete betting and deposit history at any time. Analyse when and how much you have played to become more aware of your own habits. Transparency and accountability are the foundation of responsible gaming.
Age Verification
You must be 21 years of age or older to register at 999kg. Age verification is mandatory at the time of registration. There is no way for minors to open an account, and this is one of our strictest policies.
24/7 Support Service
Our Bangla-speaking support team is always ready to help with any issue. Day or night, speak directly with one of our representatives at any time via live chat. Never hesitate to share any concerns about your gaming.
Recognise the signs of problem gambling
Gambling can sometimes turn into an addiction. If you notice any of the following signs in yourself, it is important to seek help. This is not a sign of weakness — it is a sign of awareness.
Remember, responsible gaming does not just mean playing in moderation — it means not letting gaming become the centre of your life. Family, work, and health should always come first.
Repeatedly playing to chase losses and being unable to stop.
Hiding your gambling or lying to family and friends about it.
Spending your salary, savings, or borrowed money on gambling.
Feeling restless, anxious, or irritable when not playing.
Neglecting work, studies, or family responsibilities to keep playing.
No longer feeling the same excitement unless betting larger amounts.
How to activate safety tools
-
01
Log in to your account
Log in to the 999kg website with your username and password. Make sure you are on the correct domain.
-
02
Go to profile settings
Click on your profile icon in the top right corner and look for the "Responsible Gaming" or "Safety Settings" section.
-
03
Choose the tool you need
Deposit limit, time-out, or self-exclusion — select whichever you need and set the duration and amount.
-
04
Confirm and save
A verification code will be sent to your registered email to confirm the change. Enter the code to complete the change.
-
05
Contact live chat if you need help
If you have trouble changing the settings yourself or need an urgent self-exclusion, our 24/7 live chat support team will assist you right away.
Responsible Gaming Key Rules
Get to know these key points before playing at 999kg.
| Item | Details |
|---|---|
| Minimum Age | 21 years or older (mandatory age verification required) |
| Minimum Deposit | ৳500 (for each payment method) |
| Minimum Withdrawal | ৳500 |
| Withdrawal Time | 10–45 minutes |
| Time-Out Options | 24 hours to 6 weeks |
| Self-Exclusion Duration | 6 months to 5 years |
| Support Service | 24/7 live chat, direct support in Bangla |
Good habits for responsible gaming
Following these simple habits will keep betting a source of enjoyment — not a problem.
- Only bet an amount of money that, if lost, will not affect your daily life.
- Set a budget before you play and never exceed that limit.
- See betting as entertainment, not as a source of income.
- Avoid playing when you are stressed, angry, or upset.
- Take regular breaks — avoid playing for long stretches at a time.
- Do not bet more to try to recover money you have lost.
- Spend time with family and friends — pay attention to other forms of entertainment too.
What you should not do
Avoiding these mistakes will keep your betting under control at all times.
- Never bet using borrowed or loaned money.
- Do not spend money set aside for household expenses on betting.
- Do not stay up late playing for many hours at a stretch.
- Do not open an account on behalf of a minor or allow a minor to play.
- Do not bet while under the influence of alcohol or any substance.
- Do not play with the mindset of "one more win and everything will be fine".
Need help? Contact us
If you or someone you know is struggling with gambling, seek help immediately. The 999kg support team is available 24 hours a day, 7 days a week, in line with Bangladesh Standard Time (BST, UTC+6).
Our trained representatives speak Bangla and will listen to your concerns with complete confidentiality. We will assist you right away with any steps such as activating self-exclusion, setting deposit limits, or closing your account.
Live Chat Support
24/7 Bangla-speaking representatives — click the chat icon on the website.
Email Support
[email protected] — share the details of your concern.
Questions and answers about responsible gaming
Find answers to the most frequently asked questions about responsible gaming here.
Need help? We are always here
Enjoy the entertainment — but always play responsibly. Contact us for any questions or concerns.